[2011] BIOSEB – In Vivo research instrument (Vitrolles, France)
Account manager, sales and technical support engineer
Responsible for products after sales, analysing the company’s products to ensure quality and improvement by communicating with clients and suppliers.
Implemented a CRM system and improved the existing process to improve service to clients.
Dealt with clients and suppliers in Europe on a daily basis, mostly on technical issues, and interfaced with the software department to ensure customer satisfaction and on time supply.
[2007 – 2010] PROGES PLUS – IT &non-IT activities (Lille, France)
Business Manager
Structured the IT related services, turning a cost center into a profit center for the company.
Developed the business unit customer portfolio.
Identified the needs of customers, improving critical aspects of their IT system architecture.
Managed a cross-functional team localized in different agencies.
Developed products portfolio through partnerships.
[INTERNSHIP - 2007] National Research Council (Ottawa, Canada)
CAD Designer intern engineer
Carried out calculation and CAD design of an access scaffolding with a self-taught software while the team was under time and people constraint.
Analyzed measurement results from different European laboratories for whiplash crash-test and helped the laboratories to achieve the targeted results through transfer knowledge.
[VOLONTEER - 2005] Jappoo Senegal – Humanitarian aid association (Senegal)
Project manager for the NGO, working from Senegal.
Led and developed projects in home economics, education, health, agriculture in Senegal contributing to the improvement of the living conditions of hundreds of local people.
Managed press relation after the mission, contributed to found raising ensuring long lasting presence of the NGO.
